Question 1

What payment methods do you accept?

Accepted Answer

We currently accept bank transfer. After placing your order, you will see the bank account details and the order total to transfer.

Question 2

How do I pay by bank transfer?

Accepted Answer

Place your order, copy the bank details shown on the order confirmation page, transfer the exact order total, and use your order number as the payment reference.

Question 3

Why do I need to upload a payment screenshot?

Accepted Answer

The screenshot helps us match your transfer to your order faster. It should show the transfer amount, date and reference where possible.

Question 4

What should I use as the payment reference?

Accepted Answer

Use your order number. This is the easiest way for our team to verify your transfer and avoid dispatch delays.

Question 5

How long does payment verification take?

Accepted Answer

Verification is usually completed after your transfer is visible and matched to your order. Bank processing times vary, so some payments can take longer to appear.

Question 6

What if I forgot to use my order number as the reference?

Accepted Answer

Email orders@ailibarbar.com with your order number, transfer amount, transfer time and a screenshot. We will manually match the payment where possible.

Question 7

What if I transferred the wrong amount?

Accepted Answer

Contact us immediately. If the amount is short, we may ask you to transfer the difference. If you overpaid, we can help resolve it after verifying the transaction.

Question 8

Is checkout secure?

Accepted Answer

Yes. The checkout page uses HTTPS, and because payment is made by bank transfer, we do not store card numbers or card security codes.

Question 9

Do you accept credit cards?

Accepted Answer

Not currently. If card payment is added in the future, the option will appear clearly at checkout.

Question 10

Do you accept PayPal?

Accepted Answer

Not currently. Bank transfer is the available payment method on the site.

Question 11

Can I cancel before paying?

Accepted Answer

If you have not paid yet, you can simply contact us with your order number and ask for the order to be cancelled.

Question 12

Can I cancel after paying?

Accepted Answer

Contact us as soon as possible. If the order has not been dispatched, we will review the request. Once dispatched, cancellation may not be possible.

Question 13

What currency are prices in?

Accepted Answer

All prices are shown in Australian dollars (AUD), including product prices and the tiered Regular Post shipping fee.

Question 14

Will I get a receipt?

Accepted Answer

Your order confirmation acts as the order record. If you need help with order details, email us with your order number.

Question 15

Who do I contact about payment problems?

Accepted Answer

Email orders@ailibarbar.com with your order number and any relevant transfer details or screenshots.